Several Kohl’s customers have reported issues with the transition to the new Kohl’s Rewards® Visa, which is now issued by Capital One. Common concerns include difficulties in managing accounts, misinformation from customer service, and challenges in adding authorized users. For instance, some users have experienced problems when attempting to upgrade or modify their cards, encountering inconsistent information from Kohl’s and Capital One representatives. Additionally, the process of adding authorized users has been described as cumbersome, requiring phone calls and mailed forms rather than a straightforward online procedure.
Furthermore, there have been reports of increased interest rates associated with the new card. Some customers received notices indicating a shift to a daily interest rate of 31.24%, leading to concerns about higher fees and prompting decisions to close accounts.
Technical issues have also been noted, particularly with integrating the new card into financial management software like Quicken. Users have reported connectivity problems persisting for months, hindering their ability to manage finances effectively.
These challenges have led to frustration among customers, with some choosing to cancel their Kohl’s credit cards due to the complications encountered during the transition.
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